Return Policy

Return Policy

US customers can return products within 30 days of purchase or estimated delivery date, whichever is later. Canadian customers can return products within 45 days of shipment.

You can return any of our products. Please contact us via email ( or phone (+1-585-313-7994) for a Return Authorization Number.

After you receive the Return Authorization Number, pack the product or products that you are returning securely and enclose a card, note, or piece of paper with the Return Authorization Number. Ship it, at your expense, to:

Tixlers Letters
PO BOX 831 
Pittsford NY 14534

Upon receipt of the products, with the Return Authorization Number, we will refund your order (including the amount you paid for shipping), less 20% re-stocking fee. If you paid by credit card, we will refund your card. If that is not possible, or if you did not pay by credit card, we will mail a check, payable to the purchaser, to the delivery address on file for the order.